How do I return an item?
Return Policy and Procedures
We recognize that our Return Policy (as defined below) may seem strict but it is one of the primary reasons that we can provide you with such low prices.
Software, parts, cables, and certain Mobile Computer Accessory products are not returnable. There is no refund or exchange on any card printer consumables.
All RMA requests, including any order discrepancies, must be made within 12 days of receipt.
All returns/exchanges will incur a minimum restocking fee of 15-25% (varies by manufacturer and condition) or $60, whichever is more.
All returns must meet the following criteria:
Have a valid RMA number (items received without an RMA number or an expired RMA number will be returned unopened). RMA numbers are valid for seven (7) days only,
Be in "like-new" condition meaning all items received must:
Be in brand new (unused), resalable condition,
Have all original manufacturer's packaging (both inside and out),
Have all manuals, accessories, software, cables, warranty card, static bag, etc (just as received),
Be clean and without scratches or usage marks of any kind, and
Have no writing on any boxes.
Credit will be issued only after inspection.
Customer is responsible for freight costs when returning any product. Shipping and Handling Fees are not refundable.
Opened, used, and/or discontinued items are NOT returnable. Special and Custom Orders are non-refundable.
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